Data Deletion

Deleting your Markivia account

A client administrator can cancel the plan from the Plan page. Thirty days after the final billing period ends, we delete the workspace: business information, drafts, images, files, inquiries and team accounts. Audit and billing records are kept only as long as the law requires. To delete sooner, or to delete a single team member’s account, email husnain@markiviadigital.com from the account email.

Deleting connected platform data (Facebook, Instagram, Google)

Disconnect the platform on the Connections page. We immediately delete the stored authorization token for that platform and stop reading from or publishing to it. Drafts and published records stay in your workspace as delivery history unless you ask us to remove them. You can also remove Markivia from your platform settings: Facebook and Instagram under Settings → Apps and websites, Google under Google Account → Security → Third-party apps. Removing the app there sends us a notice and we delete the token on our side as well; you can check that with the confirmation code shown by the platform.

If you contacted a business that uses Markivia

The business you contacted controls your inquiry. Ask that business to delete it, or email husnain@markiviadigital.com and we will forward your request to the business and help it respond.

What we cannot delete

Content already published to your social accounts or Google listing stays there until you remove it on the platform. Invoices and payment records are kept for tax purposes.