Refund and Cancellation Policy

Effective October 31, 2026.

Billing

Plans are billed monthly in advance on the day you subscribed. Any setup fee is billed once at signup. Advertising spend is billed by the advertising platform, not by Markivia, and is not covered by this policy.

Cancellation

Cancel at any time from your Plan page. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. Your records remain available to export for 30 days after the period ends.

Pausing

You can pause your plan from the Plan page. While paused we do not bill you, create new content or run advertising; your website stays online for up to 60 days, after which it is taken offline until you resume. Pausing is not available during the first billing period.

14-day refund

If Markivia is not right for you, tell us within 14 days of your first payment and we will refund that payment in full, less any setup fee for work already delivered, such as a published website. Later monthly payments are not refundable, except where we failed to deliver the content quantities included in your plan for that month, in which case we will refund or credit the undelivered part on request.

Failed payments

If a payment fails we will email you and retry for 10 days. If it still fails, your plan is paused until payment succeeds. We never delete your data because of a failed payment.

How to request a refund

Email husnain@markiviadigital.com from the account email with your business name. Refunds are made to the original payment method within 10 business days.